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Returns

100% Money Back Guarantee
At Green Kiwi, we understand customer service which is why over the years we have gained 1000's of satisfied customers and if that's not enough, we offer a 'No Quibble, 100% Money Back Guarantee'.

If you are unhappy with our products for any reason, you can return your order within 21 days for a full refund. All we ask is that you pay the return postage.

Our confidence comes from knowing our products and by offering the best prices we are sure you will be happy.

If there is anything you are still unsure about, please get in touch and one of our lovely team would be glad to help. Get in Touch.

With this sense of security, there's no reason not to shop with Green Kiwi.

Please note that Table Tennis Tables, Table Football Tables, Sports Nutrition, Supplements and Sports Drinks are not covered under the 'No Quibble, 100% Money Back Guarantee'.

Goods outside of our 100% Money Back Guarantee term or for exchange
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Goods such as sports nutrition, supplements and sports drinks cannot be returned.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company or payment type, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@greenkiwi.co.uk.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@greenkiwi.co.uk and send your item to:
Green Kiwi
PO Box 553
St Helier
JE4 5WE.

Shipping
To return your product, you should mail your product to:
Green Kiwi
PO Box 553
St Helier
JE4 5WE

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item of value, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.